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If you are unable to find the answer to your question after searching the Genome Browser mailing list, please feel free to submit your question to genome@soe.ucsc.edu. Messages sent to this address will be posted to the moderated genome mailing list, which is also archived on a searchable public Google Groups forum.
PLoS Comp Bio has published an editorial offering guidelines for composing mailing list questions. When submitting a question, please include the following information:
If the problem appears to be display-related, please include:
All of the questions and answers posted to the mailing list are archived and available for searching. You can view all of the archived questions & answers here.